Greater Lawrence Community Action Council, Inc

Consumer Protection Program

Feeling Ripped Off & Need Help?

GLCAC’s Consumer Protection Program helps customers and businesses settle disputes.

Our Services:

  • Facilitating resolution of consumer complaints by providing assistance and mediation on behalf of consumers.
  • Providing consumer related educational outreach and referral resources to schools, businesses and the general public.
  • Assisting consumers with filings in small claims court.

We can help if you have having problems with:

  • New & Used Car Sales
  • Debt Collection
  • Credit Problems
  • Identity Theft & Scams
  • Rentals & Landlord-Tenant Disputes
  • Foreclosures
  • Home Improvements
  • Landscaping Services
  • Door-to-Door Sales
  • Security Deposits
  • Time Shares & Vacation Rentals

Program Service Area

The Consumer Protection Program is here to assist any resident of Andover, Danvers, Lawrence, Methuen, Middleton, North Andover, and Peabody.




Click The Link Below To File a Complaint Online


In Partnership with the Office of the Attorney General

The Consumer Protection Program works in cooperation with the Massachusetts Office of the Attorney General to mediate consumer complaints.  The program also assists by analyzing the impact on consumers of proposed legislation. For more information on important consumer issues and other services, please visit


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Contact Consumer Protection Program

305 Essex St.
4th Floor
Lawrence, MA  01840

Phone: (978) 681-4990 , Fax: (978) 681-4251
Hours: 8:30 AM  - 4:30 PM M-F